A Quick Intro To Power Virtual Agents

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What is “Power Virtual Agents”?

Power Virtual Agents is a solution offering by Microsoft that empowers teams to easily create powerful bots using a guided, no-code graphical interface without the need for data scientists or developers.
To better understand what exactly Power Virtual Agents are, let’s quickly discuss a bit about Chatbots.

What is a Chatbot?

A Chatbot is an application powered by rules and AI (Artificial Intelligence), which helps simulates a real interaction with users via a chat interface. It is a service that can have conversations with you, just like a real person.

The use of Chatbots has been on the rise for a while now and has been widely adopted. They help bring a new way for businesses to communicate with the world and, most importantly, their customers. They are used by different industries today, including Banking, Health, E-Commerce, Hospitality, and many more.


Benefits of Chatbots to businesses

1. Improved Customer Service and Engagement
Chatbots can help assist your customers by providing information about the product or services your business offers in real-time at any time of the day.

2. Monitoring Consumer Data & Gaining Insights
A Chatbot can collect information from responses given by users who interact with it, and this gives the business owner an insight of what the consumers think and how the services can be improved.

3. Lead Generation
A bot can be developed to ask the necessary and related questions and persuade the user, which could generate a lead for your business.

4. Cost Savings
Comparing the cost of hiring an employee to provide the services offered by a bot to developing a fully functional bot, you will realize you will be saving a lot. Besides, bots are automated solutions and hence can attend to multiple requests simultaneously, unlike humans.

5. Improved Productivity
With your bot in place to attend to the needs of customers, your employees will have time to focus on more complex issues, and this will help improve overall productivity in your business.


Why Power Virtual Agents?

There are a couple of solutions you can use in building your bots, but here are a few reasons you should consider using “Power Virtual Agents”:

1. Easy to get started
It is a solution offering that allows you to quickly sign up, create your bot, and embed it into your website with just a few clicks. You also don’t have to worry about infrastructure maintenance or complex systems to deploy.

2. Bot development made easy
You get the ability to create powerful Chatbots without the need for developers or data scientists by using a guided, no-code graphical interface. 

3. Monitor and improve bot performance
Monitor and continuously improve Chatbot performance using AI- and data-driven insights available in an easy-to-read dashboard.

4. Integration with hundreds of Data sources
With hundreds of connectors readily available, Power Virtual Agent can use the likes of Power Automate to integrate with lots of data sources from which the bot can store and retrieve information.


Have you ever created a Chatbot that solved an organizational or business problem?
Or would you like us to create one for you?
Reach out to us today for a FREE Consultation and POC (Proof of Concept).


About the author

Tunde Akande
By Tunde Akande

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